Sales Companion – Support
Help for the Sales Companion iOS app, the AI assistant for sales teams.
Contact
Write to us at support@hybridai.one. We usually reply within one working day.
Helpful details: your iPhone model, the iOS version and — for speech problems — the lines under Settings → Advanced → Diagnostics in the app.
Frequent questions
How do I connect the app to my account?
Sign in to HybridAI in your browser and open “Connected devices”. In the app, tap the gear icon, then “Connect with QR code”, and scan the code shown. Your iPhone gets its own access, which you can revoke on its own at any time.
Can I try the app without an account?
Yes. Without a connection the app runs in demo mode with example data — including live questions, tasks, dashboard and coaching.
Signing in with email and password does not work.
Accounts created through Google or LinkedIn have no password of their own. Connect the app by QR code instead, or set a password in the browser via “Forgot password”.
The “Watch” section stays empty.
Competitor monitoring is your HybridClaw agent's job. “Cloud Memory” has to be switched on in the HybridClaw settings on the web. Then ask your agent in the live chat to watch a competitor, for example: “Watch Allianz, focus on pricing.” The list appears after a few minutes, first findings after the second run.
Which data goes to AI services — and how do I withdraw that?
Before speech, messages or tasks go to AI services, the app asks for your consent. You can withdraw it at any time under Settings → Privacy → AI processing. Details are in the privacy policy.
The app cannot hear me, or will not read a QR code.
Allow microphone, speech recognition and camera in the iOS settings under Settings → Sales Companion.
How do I disconnect a device?
In the app under Settings → Disconnect device or Sign out. You can also revoke the device in the browser under “Connected devices” — its access is invalid immediately.
How do I delete my account?
In the browser under Account (after signing in). Data that lives only in the app — tasks, activity, training history — is removed by deleting the app. If you need help with that, write to support@hybridai.one.
Legal
Sales Companion is operated by HybridAI GmbH, Im Mediapark 5, 50670 Cologne, Germany.