Hy support
Help for Hy, the AI agent app for iPhone and Android by HybridAI.
Contact
Write to us at support@hybridai.one.
If your question is about your account, write from the email address you sign in with.
Frequent questions
How do I sign in?
Hy uses your HybridAI account. Enter your email address and type in the code we send you, or continue with Google or Microsoft. On iPhone you can also sign in with Apple. If no code arrives, tap Send a new code.
How do I connect my mail, calendar and other accounts?
Open Settings → Connectors, choose a service and tap Connect. To disconnect it, open it in Connectors and tap Disconnect.
Does Hy ask before it acts?
Before Hy does something that is hard to undo, such as sending an email or placing an order, it asks you in the chat, and nothing happens unless you allow it. Under Settings → Approvals you choose whether Hy asks only before risky actions or before every change, command or web request. Some sensitive actions always ask.
How do I report an answer?
Press and hold the answer, tap Report…, choose what is wrong with it and send. HybridAI gets the answer and your message before it, and reviews them.
Where do I manage my plan and my data?
Your plan and credits are managed on hybridai.one: in the app, open Settings → HybridAI account, or sign in on the web and open your account page. Settings → Privacy & data shows where your data is stored and which AI providers process it.
How do I delete my account?
In the app under Settings → Delete account. What deletion removes and what is kept is explained on Delete your HybridAI account.
Legal
Privacy policy · Terms of Service · Imprint
Hy and HybridAI are operated by HybridAI GmbH, Im Mediapark 5, 50670 Cologne, Germany.